Returns receiving
Receive customer returns through an agreed workflow.
Receive, inspect, and process
Returns Management
Make returns easier to manage.
Give returned products a clear next step. Our team can receive and inspect returns, record their condition, and follow your agreed instructions for restocking or further handling.
For ecommerce brands that need a consistent returns process alongside storage and fulfillment.
What we can help with
Product inspection
Check returned items against the condition and handling criteria you provide.
Restock decisions
Return eligible products to inventory based on your instructions.
Exception handling
Agree on what happens to damaged, incomplete, or unsuitable items.
How it works
- 01
Define your policy
Share the product checks and outcomes your business requires.
- 02
Set the workflow
Agree on identification, inspection, reporting, and handling steps.
- 03
Process returns
Our team follows your instructions and flags items that need a decision.
Help us prepare your quote.
Product category, expected monthly returns, inspection requirements, restocking rules, and instructions for damaged or incomplete products.
We’ll confirm scope, product suitability, timelines, and line-item pricing before work begins.
Common questions
Who decides whether an item can be restocked?
You define the restocking criteria. Our team follows the agreed inspection process and raises exceptions for your review.
Does this include customer refunds?
This service focuses on physical product handling. Customer refunds and store policies remain part of your customer service process unless separately agreed.